First Time Boarder Information

Since this is your first time we would like to point out a few common issues we have encountered over the years.


BOARDING NEW PETS TOGETHER FIRST TIME! – unfortunately this is something that we can not do the first time your pets board with us.  To ensure their safety and well being we monitor the pets behavior their first time boarding stay and then will advise you if any problems arose.  If no issues developed during their stay we will arrange for their future boarding stays to be together in the same kennel. Please remember we only have 10 large runs to accommodate 2 dogs and those runs go quickly, especially at peak boarding times.

DOGS LOVE WATER – yes we know it is inconvenient to load your pet into your vehicle while he/she is wet but we try to control the use of water to the best of our ability.  When a staff enters an enclosure and a pet loves the hose there is no other way of dispersing the water if your pet is directly in the stream.  He/she will get wet and unfortunately will love it and sometimes it is impossible to prevent.

DOGS MAY NOT EAT DUE TO STRESS – Please aware that just because your pet will eat you out of house and home he/she may not eat while boarding. Weight loss and loss of appetite are common while boarding and alternative feeding instructions should be discussed at check in.

Also if a dog does not eat while boarding supplements placed in their food bags will be wasted.  Perhaps hold off on your pet’s supplements until he/she returns home.  It is natural for dogs to lose a little weight while boarding.  Most of the weight loss is due to the excitement of being with other pets and the exercise they receive while playing with their friends or our staff, it is also a result of stress due to being away from their “parents” and being in a new strange environment.  This is why we concentrate so strongly on adhering to our daily routine so your pets become comfortable and more relaxed during their time here with us.

Pets who are in our Homestyle area are getting constant activity that is not the same as their more sedentary lifestyle at home.  Therefore they burn a lot more calories during their boarding visit, which is why we recommend increasing their food slightly.  In addition, some dogs may not eat all of their food at each feeding since they are in a different environment and may also lose a pound or two for this reason.

WHAT DOGS DO AT HOME! – please remember your pet is boarding in a new environment and what they do at home is NOT the same as what they will do while boarding. If you have concerns please speak with the kennel staff, we can share some of our experiences.

Also when your dog returns home after boarding he/she will be excited to be home and pan a lot and act very thirsty.  They are probably not really thirsty and had plenty of water available at the boarding facility.  Give your pet a few ice cubes to tide him/her over until they settle down and relax.

This is the same for food.  Please be aware that excessive drinking and eating may lead to digestive upsets and bloating over the next few hours or days.  DO NOT FEED YOUR PET FOR AT LEAST 3 HOURS after coming home from the kennel and then limit the food and water until they settle back into their normal routine.

Our most important recommendation: Walk your dog upon arrival at home or allow access to a yard area.  Excite may also cause a change in urination or bowel movements outside their normal schedule.